A factory data reset for blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. A factory data reset removes all data including - Google account, System and app data, App settings, Downloaded apps, music, pictures and videos, but you can backup that media to a computer or cloud service first. Personal data, Wi-Fi passwords, browser bookmarks and things can be backed up to Google's servers, if troubleshooting third party apps, disable the Automatic Restore option.
If your device is unresponsive or will not power on at all you can try this method - How To Factory Reset Samsung Galaxy Note10+ 5G (Powered Off) - https://youtu.be/Z74fxvhlMRE
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